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Frequently asked questions

General

Products

When shopping at Anchor Bend we want you to be completely satisfied. If your purchase fails to meet your expectations for any reason, we will gladly accept returns of your Anchor Bend purchases up to 10 days from the time of purchase, subject to the following conditions:

Product must be accompanied by original proof of purchase from Anchor Bend. We are unable to accept returns without a receipt or packing slip.

Product must be first-quality, non-discounted product that is in stable condition with original packaging.

If you purchased the item directly, you may exchange the item or receive credit back to your original form of payment. To receive credit to a credit card, the original credit card used for the purchase, must be present at the time of the return.

Items received as gifts that are accompanied by a Anchor Bend gift receipt and/or packing slip can be exchanged for product or merchandise credit only, to the value of the exchange.

Gift card purchases are non-refundable.

Original shipping charges are non-refundable. Customers are responsible for the cost of return shipping. Returns must be well packed; we recommend using the original packing material or comparable material and insuring the return.

Items purchased at third-party retailers must be returned/exchanged at the original place of purchase.

Returns and replacements will not be issued when product damage results from not following our product care guidelines.

Products purchased online may be returned to Anchor Bend's Gallery with proof of purchase.

Returns will not be issued if returned items arrive damaged; please ensure your return shipment is well-packaged.

All second-quality, discontinued, personalized/engraved, custom, special order, gift-with-purchase items, gift cards and chandeliers are considered final sale and are not eligible for refunds or exchanges. Pendants, once installed, are final sale.

We will replace items that arrive broken at no cost to you. Damages from shipping must be reported within 30 days to be eligible for replacement.

The cost of expedited shipping varies based on the size and weight of your order, as well as your location. Please call us at (401) - 667 - 7338, and we will figure out the cost and timing for you!

When your order is shipped out, you will receive an email with the tracking information.

Unfortunately due to high production demands we do not offer classes at this time. We do however, participate in an event at our Studio location, the first weekend of December, every year. At Open Studios we are able to give a closer glimpse at the techniques and tools involved in glass blowing. We occasionally do 'Blow your Own' Ornaments and Paper Weights at this event as well!

We actually have two locations at Anchor Bend; our Studio where the glass is produced and packed for Galleries across the US, and our Flagship Gallery where we display our beautiful glass! Our Gallery is located in Newport RI, our hours are updated seasonally on our home page. Our prototypes and one of a kind pieces can often be found adorned in our large windows, come and visit to find your own statement piece of glass!

Our studio is where we get to create, experiment and become inspired! The studio is part of a local artist mill located in North Kingstown RI. Here we make all the glass seen on our site as well as the glass in our Flagship Gallery. We have a furnace running at 2100 degrees at all times and we're here five days a week blowing glass. We ship our glass from this location to galleries and museums across the country.

Although we don't offer classes, we do welcome the public to stop in and get a tour of our studio during our everyday production.

Anchor Bend Glassworks